Help & FAQ

Shipping

We ship across Canada from our shop in Ottawa. Orders over $95 ship free; orders under $95 ship at a flat $9.99. Remote northern communities may see carrier-calculated rates at checkout. We do not currently ship outside Canada.

Local pickup

Free pickup is available at 106-235 Menten Place, Ottawa. Orders are usually ready within 24 hours — you’ll receive an email when yours is waiting.

Returns

If something isn’t right, you can return it within 30 days of delivery in unused, original condition. Email us at sales@kitchenvirtue.com with your order number and we’ll take care of it.

Are your products authentic?

Yes. We are an authorized retailer for every brand we carry, and we import our Japanese lines directly from the makers. Full manufacturer warranties apply.

How do you choose what you sell?

Every product in the shop passes the same test: is it useful, is it built to last, and would we reach for it daily in our own kitchen? We choose in person — at trade shows in Japan, workshops in Germany, and from makers who’ve done one thing well for generations.

Questions?

Write to sales@kitchenvirtue.com — a real person in Ottawa answers.

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